Consulting Jobs
Product Design & Management
Overview
As a Product Design & PM Consultant, I have worked with leading companies such as Capgemini, Accor Hotels, and FRS to optimize digital experiences, enhance conversion rates, and streamline complex user interactions.
My expertise spans across finance, hospitality, and luxury industries, where I have applied design thinking methodologies to solve business challenges, improve information architecture, and develop scalable design systems.
Capgemini x LCL - Financial Services UX
Objective: Redesign LCL’s digital banking platform to enhance usability and improve customer transactions.
- Information Architecture Overhaul: Restructured platform navigation for seamless banking operations.
- Loan Management UX: Simplified the loan modification process for better customer accessibility.
- KYC & Onboarding Optimization: Designed a frictionless verification process to improve compliance.
- User Research & Workshops: Engaged with bank advisors and clients to refine customer journeys.
Impact
- Increased customer satisfaction with streamlined financial workflows.
- Reduced drop-off rates during onboarding due to improved KYC flow.
- Enhanced navigation clarity, minimizing customer support queries.
Accor Hotels - UX & Conversion Optimization
Goal: Optimize the Search N Book reservation process to drive higher conversions and improve pricing transparency.
- Search Experience Enhancement: Expanded search result suggestions to prevent dead-end queries.
- Psychology of Pricing: Improved visibility of loyalty benefits and special offers.
- Shopping Cart Optimization: Simplified multi-room booking and currency pricing displays.
- Design System Alignment: Unified UI across Accor’s diverse hotel brands.
Impact
- Increased booking conversion rates with an improved search and pricing strategy.
- Strengthened loyalty program engagement by better showcasing benefits.
- Established a scalable design system for consistent user experience across hotel brands.
Key Takeaways & Lessons Learned
Cross-Industry UX Principles Work
Whether in finance, hospitality, or luxury, user-centered design remains critical for engagement and conversion.
Scalable Design Systems Improve Efficiency
Establishing flexible, reusable UI components saves time and ensures consistency across digital platforms.
Data-Driven Decisions Yield Results
Conducting A/B tests, user research, and behavior analysis ensures that design changes have measurable business impact.
Bring Life to your Vision
Reveal the value of your company and its services and prepare for your growth!
